Privacy Policy for Neat Freaks Cleaning Services

Effective Date: June 1, 2025

Neat Freaks Cleaning Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, interact with us online, or book our services in person.

1. Information We Collect
We collect personal information that you voluntarily provide when you:

• Book a service online or by phone

• Contact us through our website or social media

• Request a quote or consultation

• Subscribe to our marketing communications

This may include:

• Full name

• Email address

• Phone number

• Physical address (for cleaning appointments)

• Payment information (processed securely through third-party platforms)

We may also collect non-personal information such as browser type, IP address, and website usage data to improve our site and marketing efforts.

2. How We Use Your Information
We use your information to:

• Provide and manage cleaning services

• Send appointment reminders and confirmations

• Process payments and transactions

• Respond to inquiries or concerns

• Send promotional offers or updates (you can opt out at any time)

• Improve our website, services, and customer experience

3. Information Sharing
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only for the following purposes:
 

• Payment processing (e.g., Square, Stripe, etc.)

• Marketing email services (e.g., Mailchimp)

• Legal obligations or protection of our business rights

All third-party vendors are required to maintain the confidentiality and security of your data.

4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL encryption and secure third-party payment systems.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously update our practices to meet industry standards.

5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can disable cookies in your browser settings if preferred.

6. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors. If you believe we have, please contact us so we can remove the information promptly.

7. Your Rights and Choices
You have the right to:
 

• Request access to or correction of your personal data

• Withdraw consent for marketing communications

• Request deletion of your data (subject to service and legal requirements)

• To make a request, please contact us at hello@weareneatfreaks.com.

8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and notify you through our website or via email.

9. Contact Us
If you have any questions about this policy or how your data is handled, please contact:

Neat Freaks Cleaning Services
Email: hello@weareneatfreaks.com
Phone: 984-789-2993
Location: Raleigh, NC